How Health Systems Reduce the Strain of Documentation Burden

12:14 - 19 Feb 2026

City of Hope is a leader in cancer treatment and research, with facilities in Southern California, Phoenix, Chicago and Atlanta. In 2024, it onboarded more than 150,000 new patients across those locations, many of whom arrived with advanced cancers and lengthy medical histories that physicians needed to review. Historically, those reviews have been a major pain point, says Chief Artificial Intelligence Officer Nasim Eftekhari. “At a scale of 150,000 patients, imagine how many lost hours that is for our clinicians,” she says. “A lot of times, they’d do this during what we call ‘pajama time,’...